Occasionally, substitutions of flower colors, varieties or containers are necessary due to temporary availability issues. If it becomes necessary to make substitutions to guarantee freshness and/or delivery in a timely manner, with the flowers you have selected, our experienced florists will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal or higher value. You understand that if you choose "no" regarding the substitution policy, the delivery of your order may be delayed or cancelled if the exact flowers or container are no longer available. We choose to make our policy known upfront and do not hide it on our Terms page like other major flower ordering websites.
Most of our products can be delivered the same day. To assure same-day delivery, orders must be received before 1:00 pm, Monday - Friday and before 12:00 pm on Saturdays and Sundays in the recipient's time zone. Orders received after that time may be delivered the following day.
Before major holidays, we recommend that you place your orders at least three days in advance.